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Tag Archives: customer service
How does your customer service rate?
When I think ‘Customer Services’ I am immediately consumed by horrible memories of queuing. Be it on the end of the phone with some one hit wonder playing on repeat in an attempt to soothe my mood, or whilst standing … Continue reading
New Marketing, or is it?
I had a thought provoking conversation at a networking meeting a little while ago. I was told by an attendee that in web 2.0, marketing was unneccessary – customer service was the new marketing. Well, there are a number of comments … Continue reading
