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customer service

What’s your business’ secret weapon?

Where has this week gone?  I can’t believe it’s that time again when I sit down with a cuppa and my ear plugs ready to pen the next installment of the Début Marketing blog… Anyway, in keeping with the “trends”

Caroline Fraser-Wilson June 19, 2014 business, marketing No Comments Read more

How does your customer service rate?

When I think ‘Customer Services’ I am immediately consumed by horrible memories of queuing. Be it on the end of the phone with some one hit wonder playing on repeat in an attempt to soothe my mood, or whilst standing

Caroline Fraser-Wilson February 28, 2013 business, marketing, sales No Comments Read more

New Marketing, or is it?

I had a thought provoking conversation at a networking meeting a little while ago. I was told by an attendee that in web 2.0, marketing was unneccessary – customer service was the new marketing. Well, there are a number of comments

Julie Mitchell-Mehta March 12, 2010 marketing No Comments Read more

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I’d like to thank you for all your help as I think you’ve managed to ‘get us’ and deliver what I asked for, which is a tailor made marketing plan ready to implement.
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Julie has an engaging, down-to-earth style and is a delight to work with. I would be very happy to recommend her to any company that wants to improve their visibility and grow their business.
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Julie has just de-mystified the detail of social media issues in an easy to understand and professional way – I highly recommend her to help anyone needing guidance in this area!
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Julie took the fear out of using Twitter, simplified it and guided me as to how to use it and when…had it not been for Julie’s clear and easy-to-understand tutoring, I would still be sitting on the sidelines and missing some incredible opportunities.
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I am happy to recommend Julie to my clients when they are needing marketing assistance. Julie is a real expert in her field, she is well organised, consistent in her approach, passionate about what she does and is very approachable. A real pleasure to work with
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Really happy with the end result and will give you a shout next time I need another one done…
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With Julie, we get the best of both worlds – we’re not big enough to need a full-time marketing manager, however it’s great being able to call on someone with Julie’s experience, passion & commitment.
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